OIT Help Desk Student Consultant

To apply, please submit your application here: https://www.oit.uci.edu/hdapplication

The OIT Help Desk is hiring! We are currently recruiting students to join our team as a Student Consultant. If you are looking for work experience at a large organization to start your professional career, look no further. Previous Help Desk students are now working for companies such as Amazon, Slack, ServiceNow, and Zillow, while others have leveraged their work experience to gain admittance to top schools such as George Washington University and Stanford. Some students have even been fortunate enough to join OIT upon graduation.

***New hires are expected to start working late Summer 2026.***

As a candidate, you will:

• Answer client questions regarding OIT supported systems, including the wired and wireless UCI data networks, authentication and security, calendar, email, file storage, VPN, telephone, computing labs, UCI financial systems and administrative applications, commonly used desktop & smartphone applications, and UCI-licensed research software.
• Refer clients as appropriate to existing documentation on our website & knowledge base regarding UCI network identity management, desktop and smartphone configuration, and appropriate settings for use of OIT applications and services. Assist users as necessary in following recommended procedures.
• For more complex user requests, collect version, configuration, and diagnostic information, analyze and recommend solutions, provide ad-hoc training, and troubleshoot and carefully characterize problems to enable other OIT units to respond quickly and effectively. Refer complicated problems to the appropriate OIT or departmental technical expert.
• Log calls to and query/update the status in ServiceNow. Communicate widespread and emerging issues to Help Desk management.
• Other duties as assigned.

Qualifications/Requirements:

• Must be flexible and willing to work weekday mornings, after-hours (4pm-7pm), weekends, and school breaks
• Must be able to work a minimum of 15 hours/week (for the first few quarters)
• Strong written and verbal communication skills
• Ability to work both independently and within a team
• Must be able to work in a fast-paced and collaborative environment
• Ability to prioritize and organize effectively
• Must be patient and customer-centric

If you meet the above requirements, please apply! You do not need to have a strong technical or IT/computer science background to be successful in this position. Apply here: https://www.oit.uci.edu/hdapplication