Parking Adjudication Assistant- TDS

To apply for this position please attach your resume and cover letter. 

Transportation and Distribution Services (TDS) is currently seeking a Parking Assistant to support the TDS Adjudication Team. Responsibilities include, but are not limited to:

• Respond to inquiries from patrons via email, mail, phone, and web forms to guide them through the citation adjudication process.
• Provide in-person assistance to patrons at the front counter.
• Process incoming mail, including payments, citation appeals, abstract forms, administrative hearing requests, and general inquiries.
• Perform document management tasks such as scanning, filing, and shredding in accordance with department procedures and the records retention schedule.
• Schedule and assemble case files in preparation for administrative hearings.
• Support field staff by communicating via department-issued two-way radios using standard radio codes and the phonetic alphabet.
• Prepare reports and perform additional tasks as assigned by supervisory personnel.

Required Skills:

• Proven experience delivering excellent customer service in a high-volume, customer-focused environment while engaging with individuals from diverse backgrounds.
• Strong conflict resolution skills, with the ability to effectively handle interactions with difficult individuals.
• Excellent attention to detail, organizational abilities, and strong written and verbal communication skills.
• Demonstrated ability to establish and maintain positive working relationships with colleagues and thrive in a collaborative team setting.
• Skilled in interpreting and clearly explaining policies and regulations to faculty, staff, students, and campus visitors.
• Ability to work independently and follow through on tasks with minimal supervision.
• Proficient in using computers and Microsoft Office applications.
• Flexible availability, with the ability to work a varied schedule as needed.
• Maintaining confidentiality, particularly regarding DMV registered owner data and other sensitive departmental information.
• Must successfully pass a LIVESCAN background check as a condition of employment.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php